Service WriterWe’re looking for a Service Writer to join our dealership’s service team. In this role, you’ll be the primary point of contact for customers needing vehicle service and repairs, ensuring a smooth, efficient, and customer-focused experience from start to finish.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!Benefits:Competitive Pay based on experienceHealth, Medical and Dental401K PlanPaid time off and vacationGrowth opportunitiesEmployee vehicle purchase plansFamily owned and operatedLong term job securityResponsibilities:Greet customers, listen to their service needs, and create accurate repair ordersMaintain strong customer relationships and deliver consistent communication throughout the repair processMonitor progress of repairs and keep customers updated regularlyCoordinate with technicians on timelines, parts needs, and job completionMaximize service department profitability by identifying and offering recommended services and promotionsUphold ethical standards and dealership policiesParticipate in quality control and help develop standard operating proceduresMaintain a clean, professional, and organized work environmentRequirements:High school diploma or equivalentValid driver’s license with a clean driving record2+ Years of automotive service advisor experience requiredCompletion of service advisor/customer satisfaction training preferredFluent in English with strong communication and multitasking skillsProficiency with computers and dealership management systemsAbility to stay focused and productive in a fast-paced, interruption-heavy environmentWe are an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. Discrimination of any kind is not tolerated, and we welcome applicants from all backgrounds to apply.
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